Dairy Queen is installing AI chatbots in its drive-thru restaurants

Dairy Queen is becoming the latest fast food chain to get into artificial intelligence as it Bring chatbots to dozens of people Its drive-thru restaurants are located throughout the United States and Canada. According to reports, it is designed to help speed up drive-thru service and “encourage customers to add more food to their orders.” wall street journal.

After testing last year, Dairy Queen is rolling out technology developed by artificial intelligence company Presto, which has partnered with chains including Carl’s Jr., Hardee’s, Taco John’s and Fazoli’s. In 2023, a copy from Bloomberg Revealed by Presto Artificial intelligence drive-thrus may actually be assisted by human workers Headquartered in the Philippines and other places.

Presto’s chatbot accepts orders correctly about 90% of the time, this wall street journal Report. Said Kevin Baartman, Dairy Queen’s executive vice president of IT Magazine The company tested the AI ​​chatbot on a day when the chain offered free ice cream to customers, and “the bot responded to the queue of cars and never got grumpy.”

Dairy Queen did not specify where its new AI-powered drive-thrus will be located, only that the rollout will be available at “select” franchise locations in the U.S. and Canada.